Below are frequently asked questions, you may find the answer for yourself
  • What are the shipping charges?

    Delivery charge varies with each product. In Lahore within 10km radius there is free delivery. But outside of Lahore delivery charges may vary city to city. Some items may have a shipping cost depending on the product.

  • What is the estimated delivery time?

    The delivery time of the product varies from product to product. The estimated time of delivery is within 7 working days for domestic orders for laminated sheet (Chip Board) products. If product is in Hardwood, then it would take 4 weeks to deliver the product.

  • How will the delivery be done?

    We try to process all deliveries through reputed courier companies like Daewoo and M&P; If there is no courier service available in your area, we will get in touch with client and try to work out a convenient alternate delivery location that is serviced by our courier partners.

  • How are items packaged?

    All items are carefully packaged as to avoid any form of damage. We pack the product with the Shrink plastic sheet and bubble sheet. We try out best to transport the product with safety to avoid any damage. However, the company will not be responsible for any damage during transport.

  • What is return policy?

    If There is a genuine issue, reported within 2 days, with the product, we will replace the product. In case of client cancel the order before dispatch of goods 20% payment will be deducted. In case the product return from the door step of the customer no refund will be made. Payment Refund will be made in a month.

  • How to raise dispute for an order?

    Just call our sale representative for the dispute. He will raise the dispute.

  • How do I pay for a spirit purchase?

    Just place an order on website or call our sale person he will inform you the company account number where you will pay the amount.

  • When will I be refunded?

    You will get refunded within a month.

  • Can I make a credit/debit card or internet banking payment through my mobile?

    Yes, you can use Credit/Debit card or internet banking payment through your mobile.

  • Is it safe to use my credit/debit card on spirit website?

    Yes, you can use Credit/Debit card or internet banking payment through your mobile.

  • Does Spirit store my credit card information?

    No, we do not store credit card information of the client.